Text Messaging Overview
TE Recruit’s text messaging service allows you to subscribe to a dedicated phone number (or multiple) to send text messages to candidates and/or contacts through the software. The outgoing messages are logged as Activities to the corresponding record, and when your dedicated number receives any reply texts, the incoming message will be logged to TE Recruit as well.
Each new number has an associated recurring monthly charge and comes with 250 outgoing text messages per month. This includes unlimited incoming text messages.
Setting Up a Dedicated Texting Number
The first step in setting up your text messaging subscription is to sign up for a dedicated phone number.
Sending and Receiving Text Messages
Once your dedicated number has been established, you can begin sending text messages to candidates and/or contacts through TE Recruit.
Managing Text Message Preferences
To ensure compliance with A2P 10DLC (Application-to-Person 10 Digit Long Code) regulations and provide a seamless user experience, it's important to understand how people can opt in and opt out of text messaging.
When it comes to engaging with candidates and clients via text messages, it's important to make sure your messages are received as intended. A2P 10DLC messaging has specific best practices to enhance message value and reduce the chances of being wrongly flagged as spam.
Templates allow you to save time when contacting your candidates via text message. Create and save messages that you frequently send, so you can easily reuse them whenever you want.
Managing Your Texting Subscription
If you need additional users to manage your text messaging numbers/subscription, you may need to grant them access. Only the main contact on the account has access to this permission by default.
Allowing a User to Send Text Messages as Other Users
Each dedicated phone number will be “assigned” to a specific user on your account. However, with the proper permissions, a user is able to send from someone else’s phone number. 'Send Text Message' Automations can be configured to enable users to contact recipients from another user's number.
Configure Automations to automatically send text messages when a specified trigger is fired.
Canceling a Text Messaging Phone Number/Subscription
Each dedicated texting phone number has an associated recurring monthly charge. With the proper permissions, you can cancel a number/subscription at any time through the software.